Healthcare Professional Liability

More than a claims administrator

Gallagher Bassett (GB) delivers healthcare professional liability claims management, medical malpractice litigation oversight, and integrated healthcare risk solutions for hospitals, physician groups, senior care organizations, and specialty healthcare providers.  

Our multidisciplinary healthcare liability team combines legal, clinical, insurance, and risk management expertise to help organizations reduce liability exposure, improve claim outcomes, strengthen defensibility, and lower the total cost of risk.

With more than 32 years of healthcare liability experience, we provide end-to-end claims administration, litigation management, regulatory reporting, and technology-enabled oversight across every major jurisdiction in the United States and Puerto Rico.

Our healthcare liability experience

Our breadth of experience enables us to apply consistent reserving practices, disciplined litigation management, and data-driven decision making across every stage of the claims lifecycle.

Claims Performance: 10-Year Historical Results — Healthcare Medical Malpractice

The following performance metrics are based on a validated portfolio of 551,069 healthcare liability matters, providing a robust view of our long-term claims management outcomes and financial performance.

Over 650,000 healthcare liability claims have been managed throughout our history. The performance metrics shown above are based on a validated dataset of 551,069 healthcare liability matters with complete analytical and financial reporting available as of May 2026.

Specialized claims expertise for complex healthcare risks

Gallagher Bassett's healthcare liability team brings together specialized expertise across claims management, litigation oversight, clinical risk, and healthcare operations to support organizations managing complex healthcare-related exposures. Our multidisciplinary team includes former defense attorneys, insurance claims executives, registered nurses (RNs), certified healthcare risk managers, and litigation and compliance professionals — providing healthcare organizations with strategic guidance informed by both legal and clinical perspectives. With deep experience navigating the operational, regulatory, and reputational pressures facing today's healthcare providers, we deliver proactive claims management solutions designed to improve outcomes and reduce total cost of risk.

We support a broad range of healthcare organizations and healthcare professionals, including:

Hospitals and healthcare systems
Physician practice groups
Clinician travel and staffing organizations
Laboratories and imaging facilities
Surgicenters
Outpatient care
Nursing and other residential care facilities
Behavioral health entities and practitioners
Home healthcare organizations
Veterinarians
Dentists, chiropractors and other specialties
Academic medical institutions

Integrated risk and claims management strategy

GB delivers a truly integrated healthcare liability model that unites claims management and healthcare risk management within a single coordinated framework. By aligning clinical, legal, risk, and claims expertise, we help healthcare organizations identify emerging risks earlier, improve patient safety and defensibility, reduce litigation costs and claim severity, strengthen reserve accuracy, and enhance governance and operational visibility. This integrated approach supports more informed decision-making, improved resolution outcomes, and a more strategic view of organizational risk across the healthcare liability lifecycle.

Defense Counsel Management

We retain, manage, and evaluate defense counsel approved by your organization to ensure alignment with litigation strategy, cost control, and performance standards.

Early Claim Assessment and Resolution

We use prompt incident investigation, medical record review, and proactive communication to support early-resolution strategies and pre-suit evaluation.

Litigation and Trial Monitoring

We manage negotiation, trial monitoring, and appellate oversight to ensure strategic control throughout the litigation process.

Indemnity and Expense Reserving

We establish and continuously re-evaluate indemnity and expense reserves for each claim to improve financial accuracy and forecasting.

Litigation Guidance and Governance

We collaborate with clients to establish litigation management guidelines that ensure consistency, defensibility, and oversight of outside counsel activity.

Outside Expert Coordination

We retain qualified medical and industry experts in collaboration with defense counsel to support case strategy and clinical evaluation.

Invoice and Vendor Management

We process and manage defense counsel and vendor invoices to improve transparency, governance, and cost control.

Regulatory Reporting

We manage all applicable state and federal reporting obligations, including MMSEA compliance requirements.

Customization

GB's healthcare risk services are customized for each client, matching both the clients' needs and their budgets. Unlike other programs that use 'off-the-shelf' checklists and content, GB personnel create new and unique products and services for our clients.

Creativity

When clients purchase risk services from GB, they're provided with a unique perspective and fresh creativity that doesn't exist elsewhere in the industry. This insight, based on knowledge and experience, can allow the client to achieve results far beyond their expectations.

Experience

With GB's unique integrated risk and claims management approach for healthcare firms, clients can learn how to integrate their own programs for the benefit of data and trend analysis. This elevates both the risk and claims components to a strategic level, where decisions can be made with a much more comprehensive view of the organization's risks and exposures.

Strategy

Led by an industry leader in both risk and claims management, GB brings experience and expertise to each risk project, with the ability to identify national trends and issues that can impact the client. Training content is developed from firsthand experience, with real case examples that can provide insight for providers and staff far beyond the industry norm.

Your proactive partner

Act as an extension of your team — We provide integrated healthcare liability expertise aligned with your organization's goals and risk environment.
Improve claims outcomes — We help reduce liability exposure and achieve better results through proactive claims management and oversight.
Strengthen governance and decision-making — We combine clinical, legal, and data-driven insights to support informed risk strategies.
Enhance litigation and malpractice management — We deliver specialized oversight for complex healthcare liability and medical malpractice claims.
Increase visibility across the claims lifecycle — We improve operational transparency, control, and confidence through analytics and ongoing support.