Steering the transportation industry toward lower costs of risk

At Gallagher Bassett, we have more than 50 years of experience supporting the transportation and trucking industries, and our multi-disciplinary team understands the many nuanced challenges and regulatory demands that impact transportation businesses.

Our practiced approach to claims handling and risk management is designed to lower our transportation clients' total cost of risk through solutions including, but not limited to:

  • Claims management for workers' compensation, auto liability, and property liability
  • Specialty programs for complex and high-exposure claims
  • Accident investigation and fleet-wide emergency response management.

Our transportation experience

By the numbers


New Claims

Claims Handled

$7.0 Billion
Total Incurred

Figures represent 2023 year-end results and include all coverages.

Case studies: Transportation industry success stories

Our transportation industry advisors work collaboratively with you to integrate your program goals and expectations with our risk management and claims handling abilities and services. Here are a few examples of how we drive success.

Careful file review results in $1 million savings

Learn how a claims Resolution Manager discovered a liability demand was instead a workers' compensation claim.

  • Demand was $1 million
  • Total cost was covered under Workers' Compensation policy.

Read Case Study

New client cuts $5 million in liabilities in one year

Learn how switching to Gallagher Bassett helped close 5,000 open workers' compensation claims and reduce costs for this leading transportation company.

  • Average cost per claim down 9%
  • 6% increase in resolved claims.

Read Case Study

Learn more about our solutions for the transportation industry

Claims handling that propels the transportation industry to lower costs

While we handle all types of insurance claims, the most common liabilities we manage for our transportation clients include:

  • Workers' Compensation
  • Property
  • Product Liability
  • General Liability
  • Auto Liability
  • Cyber and Tech E&O Liability
  • Employment Practices Liability.

Learn More

Risk management and safety programs that keep you on the right path

In addition to claims management, we partner with clients to assist with workplace safety, exposure mitigation, reduction of potential liability claims, and compliance with state and federal regulations. Some key elements of our solutions are:

  • Accident investigation services
  • Oversight, implementation, and revision of health & safety protocols and policies
  • Litigation management and a vetted network of attorneys with experience in the transportation industry.

Learn More

Major Case Unit (MCU): Meet the dedicated team for complex and high-exposure claims

Gallagher Bassett's Major Case Unit (MCU) is a team of seasoned transportation claims professionals who exclusively handle claims files with incurred value greater than $150,000 or claims with grievous loss including, but not limited to, severe bodily injury and death. These files typically represent less than 5% of claim volume, but over 66% of incurred values for clients with transportation exposures.

We have an edge in reducing overall cost of losses because each Resolution Manager on the MCU team takes a proactive and assertive approach to claims management and:

  • Carries workload tailored to the complexity of the files managed
  • Participates in the claim from assignment to resolution
  • Works collaboratively with clients and specialized transportation defense counsel to secure favorable resolutions.

Additional specialty solutions in the transportation industry include:

Multi-lingual team with extensive global network

Gallagher Bassett has put together a team with extensive claims experience in multiple aspects of international and domestic claims handling. Our dedicated multi-lingual staff has more than 150 years combined industry experience adjudicating and administering claims domestically and internationally under the following U.S. laws:

  • Defense Base Act (DBA)
  • Longshore & Harbor Workers' Compensation Act (LHWCA/USL&H)
  • Outer Continental Shelf Lands Act (OCSLA)
  • Non-Appropriated Funds Instrumentalities Act.

Occupational Accident Services (OAS) for truck drivers

Gallagher Bassett's Occupational Accident Services team is designed to address the claims management needs of independent contractors, typically truck drivers, who must secure their own medical and accident insurance to deliver loads to certain destinations.

Many delivery facilities require independent contractors to have some type of insurance coverage to deliver at their facilities. Many independent contractors, however, find it difficult to secure workers' compensation coverage.

Occupational Accident Coverage provides contractors with medical, disability, and accidental death and dismemberment benefits. The team at Gallagher Bassett manages the claims process for this coverage to achieve favorable results for independent contractors in the transportation industry.

24-hour support from a nationwide network of specialists

Gallagher Bassett's nationwide network of qualified emergency response and environmental specialists is ready 24-hours a day to assist at every stage of an emergency event, such as a spill of a transport vehicle's cargo or fuel system.

A successful outcome to any emergency response event requires a rapid response, thorough assessment, and development of a mitigation plan to protect human health and the environment while minimizing economic loss.

We have extensive experience in on-road and fixed facility environmental emergencies including, but not limited to:

  • Disaster recovery
  • Remediation and restoration services
  • Industrial hygiene and environmental consulting
  • Causation analysis and investigative services
  • Crisis communication and management
  • Regulatory compliance and reporting.

Connect with our transportation team

Lori Ilgenfritz

Lori Ilgenfritz

Director — Client Services
Doug Betkowski

Doug Betkowski

SVP — Transportation Practice Leader
Joe  Zinga

Joe Zinga

EVP — Risk Management

Make the Gallagher Bassett transportation team your team

Gallagher Bassett's transportation team comprises industry's leading claim specialists. We have breadth and depth of expertise in transportation claims and manage more than 165,000 claims annually, delivering superior outcomes and consistent support to our clients.

Connect with us

Related Products & Services