A committed partner supporting your clients' business objectives

At Gallagher Bassett, we understand the vital role brokers play in ensuring their clients' success. Your clients trust you to advise and support them to lower their total cost of risk (TCOR). We proudly partner with brokers and their clients to optimize their outcomes. Our collaborative approach allows us to work with you to have a deeper and more nuanced understanding of your clients' requirements and continuously add value to your relationships.

Our experience, capabilities, and innovative technology-based resources provide you with actionable insights and solutions curated to meet your specific needs and further build your relationship with your client.

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Case studies and testimonials: Our shared success with broker partners

Our talented professionals work with you to integrate your clients' program goals and expectations with our risk management and claims handling capabilities. Here are just a few examples of where we have successfully partnered with brokers to deliver superior outcomes for their clients.

Gallagher Bassett's Claim Strategy Dashboard helps improve claims outcomes and lower their TCOR

Learn how a targeted approach to quarterly claims reviews led to increased productivity for our client's risk team, resulting in:

  • 8 days of productivity returned to the client's risk team
  • 17-point increase in closure rates
  • 9-day reduction in lost workdays.


GBCARE™'s Clinical Concierge enhanced support for injured associates while significantly reducing costs

Learn how a highly coordinated medical management strategy met our client's goals and resulted in:

  • 43% decrease in average indemnity cost per claim
  • 9.5/10 average rating by injured associates
  • 10-day reduction in duration between injury and return to work
  • 25% decrease in average medical cost per claim.


The proactive approach the client team had to Return-To-Work (RTW) created an earlier opportunity for employee activity, RTW, and reduced workdays lost — promoting a 'win-win' for both injured employees and the organization. Gallagher Bassett has been very helpful in creating custom Luminos solutions for the client, including solutions that helped them manage through the COVID-19 pandemic.

Brokerage, Vice President, Claim Solutions

Supporting complex risk management strategies with Luminos

Our industry-leading hybrid RMIS solution, Luminos, delivers meaningful insights that help strengthen risk mitigation strategies. Luminos also helps both brokers and risk managers track program performance in real time to stay on top of emerging risk trends and adapt to challenges effectively.

Learn more about Luminos here:

Meet the Team

Joe  Zinga

Joe Zinga

EVP — Risk Management
Pam Ferrandino

Pam Ferrandino

VP — National Market Engagement

Successfully meeting your demands for sophisticated claims solutions

With our depth and breadth of experience in claims and risk management, we are positioned to deliver exceptional outcomes for you and your clients.

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