Helping hospitality businesses maintain customer satisfaction and protect their brands

Employers in the hospitality industry have a substantial investment not only in their properties and equipment but also in their people, service reputation, and brand identity. At Gallagher Bassett, we understand the consistent work that goes into growing a successful hospitality business and the importance of protecting your assets from the variety of risks inherent in day-to-day business operations.

Whether it be for property damage caused by a natural disaster, a case of food poisoning or allergic reaction, an employee slipping at the pool, or a guest falling off exercise equipment, we support our clients with best-in-class claims management and a comprehensive suite of risk management solutions to prevent future incidents.

Some of the claims management amenities we offer include:

  • A specialized team of seasoned claims professionals with extensive experience in the hospitality and restaurant industries
  • The ability to provide flexible staffing levels of experienced Resolution Managers to manage seasonal peaks
  • A focus on protecting your brand and providing your customers and employees with high levels of service, while securing favorable resolutions to their claims.

Our hospitality and restaurant experience

By the numbers


New Claims

Claims Handled

$3.1 Billion
Total Incurred

Figures represent 2023 year-end results and include all coverages.

Numbers reflect hospitality and restaurant industries' combined figures.

The power of a clear strategy, dedication and teamwork is evident in our workers' compensation claim statistics. We partnered with GB to target challenging locations that have had a long history of expensive, and litigated claims. Together, we have identified and focused our claim closure efforts towards policy years and specific locations that drive our annual lost costs.

VP Risk Management, Large Hotel

Learn more about our solutions for the hospitality industry

Claims management solutions for common exposures in hospitality

While we handle all types of insurance claims, the most common liabilities we manage for our hospitality and restaurant clients include:

  • Workers' Compensation
  • Property
  • Product Liability
  • General Liability
  • Auto Liability
  • Cyber and Tech E&O Liability
  • Professional Liability
  • Employment Practices Liability.

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Comprehensive risk control offerings that meet your unique needs

Every business faces a unique set of risk exposures, so we work as an extension of your team to provide customized solutions that cover various aspects of your operations.

Some of our offerings include:

  • Oversight, implementation, and revision of health & safety protocols and policies
  • On-site and web-based safety and compliance training
  • Litigation management consulting to help control the cost of risk associated with challenging claims.

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Connect with our hospitality and restaurant team

Joe  Zinga

Joe Zinga

EVP — Risk Management

Make Gallagher Bassett your partner to best serve your guests and employees

As the premier claims and risk management solutions partner for restaurants, hotels, resorts, and spas, we are there with you every step of the journey to ensure your guests and employees are treated with exceptional care for superior outcomes.


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