Minding the store and reducing the cost of risk for our retail partners

Selling merchandise to the public, whether you own a boutique shop or operate a global chain of retail stores, sometimes comes at a higher-than-expected cost thanks to the everyday risks associated with retail operations.

At Gallagher Bassett, we prioritize delivering quality solutions and services, expertly handling the needs of your staff and customers to safeguard your brand and deliver superior financial results. We understand that retail establishments face a diverse range of risks — from crimes such as shoplifting and robbery to cyber-attacks and scams — and we recognize that something as simple as a freshly mopped floor can lead to a costly customer accident or workers' compensation claim.

That's why our retail practice is staffed by a specialized team of customer-focused claims professionals who are experienced in handling retail industry claims. Our specialists work closely with your team to gain an in-depth understanding of your needs and collaborate with you to develop strategies for claims handling and risk management.

Our retail experience

By the numbers


New Claims

Claims Handled

$2.74 Billion
Total Incurred

Figures represent 2023 year-end results and include all coverages.

Case studies and testimonials: Retail industry success stories

Our skilled professionals work as an extension of your team to partner your program objectives and expectations with our risk and claims management solutions. Here are just a few examples of the superior outcomes delivered by our approach.

We have been extremely pleased with the performance of Gallagher Bassett. They understand the unique characteristics of the retail industry and provide creative solutions that are customized to meet the needs of our company. GB is truly a long-term strategic partner.

VP of Risk Management, Fortune 500 Retail Company

Partnership with large retail chain continues to rate high after two decades

Learn how our dedicated team continues to exceed a long-time client's expectations after two decades of service with outcomes including:

  • 99% claims closed within 60 months
  • 100% satisfaction score for litigation management, reserves, and claims resolution.


Refreshed approach to risk program reduces incurred costs and attorney involvement in claims

Learn how reviewing and refreshing the risk program for a large regional grocer led to outcomes including:

  • 20% reduction in incurred costs on lost-time claims
  • 13% increase in closure rate
  • 40% reduction in attorney involvement.


Learn more about our solutions for the retail industry

Claims handling solutions that help reduce risk exposures specific to the retail sector

While we handle all types of insurance claims for our retail clients, some of the more common liabilities we manage include:

  • Workers' Compensation
  • Property
  • General Liability
  • Auto Liability
  • Cyber and Tech E&O Liability
  • Employment Practices Liability.

Learn More

Custom risk management programs for the retail sector

Our extensive experience in managing claims and crafting risk advisory solutions for the retail sector puts us in an ideal position to assist you in implementing risk control measures customized to suit the needs of your business. Some of our solutions include:

  • Identifying and mitigating Environment Health & Safety risks and ensuring compliance to industry standards
  • Unique litigation management solutions to help control your cost of risk from complex claims exposures
  • Training solutions to help you effectively communicate best practices with your employees to reduce operational risks.

Learn More

Connect with our retail team

Joe  Zinga

Joe Zinga

EVP — Risk Management

Make Gallagher Bassett your partner for claims and risk management

As the premier risk and claims management solutions partner for retail operations, we are there with you every step of the journey with proven claims handling and risk consulting services.


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