Clients count on us to handle all aspects of the claims process
From initial reporting and investigation to settlement and resolution, Gallagher Bassett delivers partnered claims management programs to all types of organizations, including employers and public entities, insurance carriers, and captives.
As a consistently top-ranked claims management provider, we handle over 800,000 new claims annually. While we service every type of commercial insurance claim, we offer specialized partnered claims solutions in workers' compensation, auto liability, general liability, professional and executive liability, product liability, employment practices liability, property, and cyber and tech E&O liability.
As an industry leader in claims and risk management since 1962, we leverage our experience and commitment to quality to reduce total cost of risk while delivering exceptional service to our clients and their claimants. Our team of qualified professionals is ready to help your business adapt during times of change and growth to achieve the outcomes that matter most to your business and your people.
GB NAVIGATOR: REVOLUTIONARY CLAIMS ENGAGEMENT PLATFORM
We are committed to continuously enhancing the level of service we deliver to our clients. Our claims professionals need to be able to quickly assess and address the most pressing aspects of the claims on their desk. To address this, we have developed an innovative, AI-enabled, seamlessly integrated, single source claims engagement platform — GB Navigator. Developed with Resolution Managers for Resolution Managers, GB Navigator is designed to consolidate and organize all work items, tasks, and claims into a single, user- friendly platform, offering Resolution Managers streamlined views to effectively engage with their portfolio.
GB Navigator helps to prioritize meaningful work and allow our claims professionals to organize their day and focus on what matters most, from prioritizing time-sensitive claims to assessing individual claim status, improving their ability to deliver exceptional service and better outcomes for clients, their customers, and their injured workers by:
- Consolidating claim activities into a single interface
- Integrating Generative AI technology (e.g., Claim Summarizer) into daily system workflows
- Allowing Resolution Managers to strategically plan their day
- Designing a comprehensive claim-level view with key actionable insights