Experience caring claims management with a trusted partner
At the heart of every workers’ compensation claim is an injured person. The manner in which the claims process is handled directly affects the health and timely recovery of that person, as well as the total costs incurred by the employer.
Our comprehensive approach harmoniously balances cost containment with claimant advocacy. By ensuring employees experience compassionate communication and quality care — in the right place, at the right time — we lower the overall cost of workers' compensation claims for employers.
Claims professionals focused on the best possible resolutions
While each step in the claims process is important, our experience in handling more than $9 billion in claims each year has taught us that specific decisions — or waypoints — along a journey can have an outsized impact on the outcome of a claim.
From the first report of injury to the successful closure of a claim, our highly trained claims professionals actively listen, empathize, and guide workers and employers through the workers' compensation claims process.
We refer to these professionals as Resolution Managers because of their leadership role in managing claims to the best possible resolution. We are committed to attracting, developing, retaining, and recognizing the finest in our industry.
Nevertheless, even the best leaders can benefit from navigational tools. As such, we equip our Resolution Managers with continuous advanced training and a suite of highly sophisticated decision-support tools.
Decisions based on proven data models
Our Waypoint Navigation System is a robust data analysis and predictive modeling tool built on our extensive claims experience and decades of historical data. It offers insights into the following:
- Establishing accurate claim reserves
- Determining litigation propensity
- Identifying subrogation potential
- Recognizing complex claims for early clinical intervention.
By collaborating with our clients to understand their unique needs and empowering our Resolution Managers to make informed decisions, we consistently deliver superior workers' compensation outcomes for employees and their employers.
Actionable information at your fingertips
Learn how our user-friendly mobile applications, and Luminos, the highest-ranked risk management information system (RMIS) in the industry, can help you track outcomes for more effective analysis, benchmarking, and ongoing program improvements.
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Optimize clinical recovery and boost return to work with GBCARE™
The right care at the right time
GBCARE™, our medical management platform of solutions and integrated services, is engineered to provide the right level of clinical support at the right time. This assistance aids injured workers on their paths to recovery. Programs include: