Fair assessment of law firm performance
The objective of the Legal Score program is to provide clients with actionable insights about how outside counsel is performing so improvements can be made in specific areas.
The program uses outcome-focused measurements to analyze performance in three distinct areas, listed in order of weight given to each area.
Claims results metrics are most closely tied to outcomes and are most easily objectively measured in terms of expense-to-loss ratio, duration, loss, and expense. They can also be adjusted for complexity to show apples-to-apples comparison.
Resolution Manager satisfaction
The factors associated with Resolution Manager satisfaction are more subjective in nature but play an integral role in claims outcomes. Based on internal surveys of our trusted claims professionals, we measure law firms on their communication, cost effectiveness, legal effectiveness, and overall impact on the claim outcome.
Gallagher Bassett firm utilization
Finally, we look at how many Gallagher Bassett clients the law firm serves and the number of closed claims. This is an objective measurement with subjective insights, as it can provide a performance bump for firms with high volumes of closed claims and/or clients served.
Performance results are available to clients via a set of configurable dashboards that allow clients to see overall results and/or to drill down into specific metrics.