Limit the cost of risk with effective claims investigations
At Gallagher Bassett, we provide our clients with the most comprehensive claims investigations in the industry. Our solutions efficiently and effectively help your claim move from incident to resolution through full-service investigations, construction claim investigations, emergency response investigations, surveillance, desktop investigations, trial preparation, and property adjusting.
Desktop investigations
- Investigations to locate witnesses and asset discovery investigations
- S.P.O.T. (social profiling online tracking) — social media sweep on claimant and relatives, combined with a comprehensive background investigation
- Injury background investigations and medical sweeps
- Criminal/civil litigation checks
- Expert witness background checks
- Large loss/complex case client consultation and tailored investigations.
Surveillance
- Professional investigators with testimonial experience
- Multilingual and diverse personnel
- Comprehensive video results.
General investigations
- Expert investigations for all lines of insurance
- Scene investigations/diagrams
- Witness canvass/canvass for video
- Signed or recorded statements
- Acquire municipal records and codes.
Property adjustments
- Residential and commercial properties
- Simple appraisals to complex adjustments
- National desktop adjusting
- Property investigations
- Subrogation reviews
- ADR/In-trial consultation.
Trial preparation
- Expert investigators available to conduct thorough file reviews and assist with case preparation for trial
- Process service
- Records collection
- Witness coordination.
Industry-specific claims investigation services
- Surveillance to evaluate severity of injuries and quality of life and to determine if otherwise employed (unauthorized second employment)
- Social media sweeps and background checks of claimants to assess injuries, history, activities, and lifestyle
- Medical treatment sweeps to identify prior injuries to the same body part
- Subrogation, including Asset Discovery Investigations and identification of relevant insurance coverage
- Handle catastrophic claim projects, including commuter rail
- Investigate minor impact up to fatal motor vehicle accidents (MVAs) to conduct site investigation, obtain statements, and retrieve security video
- Provide expert guidance on methods to reduce claims exposure.
- Work with self-insureds, TPAs, carriers, and defense firms
- Workers' compensation, general liability, commercial general liability, auto, residential, and commercial first- and third-party property
- Expert file review to assist/guide in assigning files for investigation
- Stewardship meetings to address investigation results and discuss further opportunities for claim mitigation
- Intense social media sweeps and background checks of claimants to assess injuries, history, and lifestyle
- Surveillance to evaluate severity of injuries and quality of life
- Expert witness background checks prior to deposition and trial testimony
- Property appraisal, especially in large loss and CAT claims due to major weather events
- Property desk adjustments
- Trial preparation services — locating involved parties, collecting and securing records
- Tailor programs and investigation strategy specific to client or claim needs.
- Immediate (within one hour) response to reported incident to secure evidence, statements, document collection, security video, etc.
- Address risk transfer
- Ability to embed investigator on-site for life of project for instant response and deterrent
- Coordination with defense counsel for initial site investigation and all follow-up
- Immediate background investigations to secure social media before taken down
- Surveillance to document claimant activities
- Provide trial preparation and trial testimony, as needed
- OSHA 30-trained investigators
- New York labor law experience
- Overall impact — reduce claim life span, mitigate large exposure losses, deter fraudulent reporting.
- Medical malpractice/malservicing hospitals, private physicians, healthcare groups
- Social media sweeps and background checks of claimants to assess injuries, history, and lifestyle. Evaluate exposure, determine strategy (settle early or prepare for trial), and assign appropriate counsel (specialty or otherwise)
- Medical treatment sweeps to identify prior injuries to the same body part
- Expert witness background checks prior to deposition and trial testimony
- Trial preparation services — locating involved parties, collecting and securing records
- Surveillance to evaluate severity of injuries and quality of life.
- Employee background searches to protect against negligent hiring and professional claimants
- Proper training in operation and safety
- Subrogation on faulty equipment
- After-sale protection for product liability by trained claims investigators
- Surveillance of questionable workers' compensation or general liability claims.
- Experience ranging from commuter rail, surface bus, and ferry service to cargo trucking accidents and theft
- Cargo loss, damage, and bodily injury
- Multiple claimant accidents and coordination with defense counsel
- Coordination of data mining, surveillance, and field investigation to provide the most effective status of claims.
Make Gallagher Bassett your partner for claims investigations
Choose the most comprehensive claims investigators in the insurance industry to ensure your claims are fully-vetted by professionals.
Connect with our claims investigations team
Dan Sullivan
Sr. Vice President, Investigations
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