Ocean marine claims can involve significant financial exposure, multiple stakeholders, and complex legal, contractual, and operational issues. Technology plays an important role in managing complex marine claims.
Through W K Webster, a Gallagher Bassett company, we provide specialist ocean marine claims management for insurance carriers, brokers, cargo interests, shipping and logistics businesses, and organizations managing retained risk. From cargo loss and damage to major maritime casualties, General Average, salvage, and recovery, our specialist teams provide the technical expertise and global capability needed to reduce the impact of claims on customers and business partners.
Supported by W K Webster's claims technology capabilities, the claims team and clients can move beyond individual claim administration to gain a clearer view of portfolio performance, trends, and potential areas for improvement.
Ocean marine claims can arise at any stage of an international sea voyage, from loading and stowage through to discharge and final delivery.
Our specialist marine claims teams help clients navigate the technical, commercial, and operational complexity associated with these claims.
Claims may involve:
| What we deliver | Client benefit |
| Specialty marine expertise | Deep specialist expertise across marine, transit, and cargo claims. |
| Global claims capability | Specialist teams operating through global hub locations and an international network of survey agents. |
| Technical claims expertise | Access to marine claims specialists, lawyers, mariners, P&I practitioners, and average adjusters. |
| End-to-end claims management | Support from first notification through investigation, casualty management, settlement, recovery, and subrogation. |
| Technology-enabled claims management | Support from first notification through investigation, casualty management, settlement, recovery, and subrogation. |
| Global recovery capability | Specialist teams focused on protecting recovery opportunities and maximizing financial outcomes. |
Our specialist teams provide expertise across a broad range of ocean marine claims and related services.
Managing claims involving loss, damage, shortage, or non-delivery of cargo transported by sea.
Providing specialty support following major marine casualties, including the protection of cargo interests and management of complex claims.
Supporting cargo interests through General Average situations, including specialist advice and assistance with relevant guarantees where appropriate.
Managing claims involving salvage operations and complex marine casualty situations.
Supporting clients when voyages are terminated, interrupted, or otherwise disrupted.
Pursuing recovery against responsible parties, including shipowners, charterers, ocean carriers, shipping lines, freight forwarders, and other parties involved in the transportation chain.
Providing specialist technical, policy, and market advice for complex marine claims.
Our specialist teams support the full lifecycle of ocean marine claims, from the initial notification of a loss through to settlement and recovery.
Whether managing an individual cargo claim or responding to a major maritime casualty, we help clients understand what has happened, assess the impact on cargo, determine potential liability, and identify the appropriate next steps.
Prompt assessment of the claim and the circumstances surrounding the loss, including support following major maritime incidents and cargo casualties.
Our specialists help establish what has happened to the cargo, where it is located, the potential extent of the damage, and what immediate action may be required to protect the cargo and preserve potential recovery opportunities.
Our specialist ocean marine claims expertise supports businesses and insurance organizations managing cargo transported through global maritime supply chains.
From containerized cargo and commodities to high-value goods, vehicles, machinery, and specialist equipment, we help clients manage the complex claims, casualty, and recovery issues that can arise during ocean transportation.
We also support the insurers, brokers, MGAs, captives, insurance carriers, freight forwarders, and logistics providers involved in managing and transporting cargo around the world.
We support insurance and risk partners with specialist marine claims management, technical expertise, recovery, and portfolio insight.
Organizations we support include:
We support organizations involved in the movement, management, and transportation of cargo through global maritime supply chains. This includes ocean carriers, shipping lines, and other transportation businesses involved in the movement of cargo.
Organizations we support include:
We manage claims involving containerized cargo, commodities, vehicles, machinery, technology, pharmaceuticals, food products, industrial goods, and other commercial cargo transported by sea.
Organizations we support include:
We manage claims involving containerized cargo, commodities, vehicles, machinery, technology, pharmaceuticals, food products, industrial goods, and other commercial cargo transported by sea.
Organizations we support include:
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