Technological investments that improve the claims management experience

At Gallagher Bassett, we combine claims expertise with advanced technology to improve transparency, accelerate resolution, and enhance decision-making across the claims lifecycle. Our digital ecosystem includes risk management information systems, mobile claims tools, decision intelligence platforms, analytics, and emerging generative AI capabilities.

What technology solutions does Gallagher Bassett provide?

Gallagher Bassett provides an integrated suite of claims and risk management technologies designed to improve efficiency, consistency, and outcomes across the claims process. These tools work together to deliver real-time insight, streamline workflows, and support better decision-making at every stage of the claims lifecycle.

Our core solutions include:

  • Luminos — Risk Management Information System (RMIS)
  • GBGO® — Mobile Claims Platform
  • Waypoint — Decision Support Tools
  • Analytics tools
  • Generative AI-enabled claims capabilities

Luminos is Gallagher Bassett's enterprise Risk Management Information System (RMIS), designed to transform claims and risk data into actionable insights.

It provides organizations with real-time access to claims information, enabling better visibility, control, and strategic decision-making. By centralizing and structuring claims data, Luminos helps organizations move from reactive reporting to proactive risk intelligence.

Luminos enables you to:

  • Monitor claims performance in real time
  • Identify trends and emerging risks
  • Improve loss control strategies
  • Generate detailed reporting and analytics
  • Support proactive risk management decisions

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GBGO® mygbclaim is our mobile-first claims platform designed to connect claimants, employers, and claims professionals in real time.

It simplifies the claims experience by enabling fast, transparent communication and self-service functionality.

By digitizing key touchpoints, GBGO® mygbclaim reduces friction in the early stages of the claims process and supports faster resolution outcomes.

GBGO® mygbclaim supports:

  • First Notice of Loss (FNOL) reporting
  • Mobile document and photo uploads
  • Real-time claim updates and communication
  • Faster claims triage and intake
  • Improved claimant engagement and experience

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Waypoint Decision Support Tools

Waypoint is Gallagher Bassett's decision intelligence platform that supports claims professionals with data-driven insights at critical decision points.

It enhances consistency and quality across claims handling by leveraging insights derived from millions of historical claims. By combining experience-led insights with structured data, Waypoint improves both speed and quality of decision-making across the claims lifecycle.

Waypoint supports decisions relating to:

  • Claim reserves and financial accuracy
  • Medical provider selection
  • Intervention strategies and escalation decisions
  • Settlement planning and timing

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Gallagher Bassett is applying generative AI to enhance productivity, improve consistency, and support faster decision-making across the claims process.

Our approach is designed to amplify human expertise — not replace it. By embedding AI into everyday workflows, we help claims professionals focus on complex, judgement-based decisions that improve outcomes for clients and claimants.

Generative AI capabilities help to:

  • Automate routine administrative tasks
  • Summarize and structure claims information
  • Support faster assessment and decision workflows
  • Reduce manual effort and operational friction
  • Improve overall service consistency

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Faster claims resolution

Automation and digital intake tools reduce delays and accelerate processing.

Better decision-making

Decision intelligence and analytics improve consistency and accuracy.

Greater transparency

Real-time dashboards and mobile tools improve visibility for all stakeholders.

Smarter risk management

Predictive insights help organizations identify and mitigate risks earlier.

A connected technology ecosystem

Rather than standalone tools, Gallagher Bassett’s technology solutions are designed to work together as a connected ecosystem. Together, they create a continuous loop of insight, action, and improvement across the claims lifecycle.

By integrating technology, data, and human expertise, Gallagher Bassett helps organizations respond faster, make more informed decisions, and deliver better claims outcomes at scale. This connected approach enables greater transparency, operational efficiency, and a more consistent experience for clients, claimants, and stakeholders alike.
  • Luminos provides data visibility
  • GBGO® captures and connects real-time claims activity
  • Waypoint enhances decision-making
  • Analytics deliver strategic insight
  • AI improves efficiency and workflow execution

Technology Solutions