Manage product liability exposures with superior claims management

Managing product liability claims requires an in-depth understanding of the design and manufacturing history of a product. At Gallagher Bassett, our product liability team has robust experience managing product liability claims arising from a wide variety of product types including, but not limited to:

  • Consumer electronics
  • Construction equipment
  • Building materials
  • Industrial products
  • Chemicals
  • Toys/gaming
  • Furniture
  • Agriculture
  • Food
  • Recreational products.

Our approach is to focus on defense of the product to achieve long-term results that protect the product line. We recognize the importance of understanding the client's claim and litigation philosophy, as well as respecting and maintaining long-established business relationships.

We use our experience and professional judgment to provide stakeholders with a comprehensive assessment of the claim so they can make well-informed decisions. Key choices — including claim resolution, selection of defense counsel, and utilization of expert witnesses — are within the full control of our client.

Product liability claims services include, but are not limited to:

  • Investigation focused on the product including identifying, locating, and preserving the product for inspection and analysis
  • Proactive litigation management to ensure a cost effective defense of the product
  • Resolution management to achieve the appropriate outcome based on the facts and circumstances of each claim
  • Luminos RMIS including, configurable dashboards, benchmarking tools, and analytics.

Life sciences claims

We have worked collaboratively with our life sciences clients to support the integrity of their products and services for more than 25 years, and we've handled more than 500,000 life sciences and healthcare-related claims. Our experience includes:

  • Drug manufacturers and wholesalers
  • Biotech firms
  • Medical device and supply companies, and medical technology manufacturers
  • Laboratories
  • Academic institutions, clinical trials, and research and development facilities
  • Pharmaceutical companies
  • Nutraceutical and food supplement companies
  • Protective equipment manufacturers.

Product recall and high-frequency claims

At Gallagher Bassett, we understand that manufacturers and retailers constantly face the potential for high-impact and high-frequency claims activity as a result of alleged product defects. That's why we've made management of product recall, mass tort, and high-frequency claims a core competency of our team.

Managing these claims involves recognizing that there are unique challenges that go beyond the immediate claim costs. Protecting our clients' product integrity, brand reputation, regulatory responsibility, and relationship with their customers and business partners is essential in developing a program to handle claims.

Our process starts with pre-event planning. We work with our clients for likely or potential events, determine claims scenarios, develop claims processes, prepare notifications, determine appropriate authority levels, and provide training to the identified claims team.

These events present a large temporary spike in claims volume. We leverage our claims intake process to identify claims types and utilize our claims team properly.

High-frequency experience

High-frequency claims can arise from a number of different events. Our team has experience with:

  • Product recalls
  • Pollution/environmental exposures
  • Pharmaceuticals
  • Foodborne illness
  • Products with possible carcinogens or contamination.

Product recall services from intake to resolution

  • Upon first notice of a claim, the goal is to resolve it promptly and cost-effectively. We utilize our intake tools to collect information, qualify claims, and put them in a position for early resolution.
  • Intake services are available via the claims portal and/or call center. The intake process provides details of the claimant's identification, verification of claim details, verification of health effects or damages, and collection of damage documentation.
  • Our dedicated claims staff is capable, licensed, and deployable. For high-frequency events, we can increase staff in a short time frame to promptly respond to claim activity.

Make Gallagher Bassett your partner for product liability claims management

We minimize your product liability exposure by containing costs, providing tools that allow key decision makers to respond effectively to a claim event, and helping you preserve your brand, reputation, and profitability.

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