Dedicated partnership to meet the needs of group captive members

At Gallagher Bassett, we combine our technical claims expertise, highly responsive customer service, and the latest in technology (including generative artificial intelligence) to deliver a claims and risk management experience tailored to meet the expectations of member-owned group captives.

Our dedicated operating model — honed through more than 40 years of serving captives — has resulted in a strong leadership position in the industry, specifically serving group captives across workers' compensation, general liability, and auto liability coverages through:

  • Highly responsive service that keeps members informed and engaged as we resolve claims to the best possible outcome
  • Targeted captive-specific training for all our claims and client services team members to ensure they always remain aligned with the captive's core objectives
  • Loss prevention capabilities that lower the total cost of risk by empowering captive members to mitigate risks and improve claim frequency and severity over time

Our captive practice experience

35

Group Programs Handled

4,270+

Members/Insureds

133,000+

Claims Handled Annually

$3.0 Billion

Annual Premium

Figures represent 2025 year-end results and include all coverages.

What makes Gallagher Bassett different for group captives

Group captive programs require specialised expertise, disciplined claims management, and proactive risk control strategies. Gallagher Bassett's captive practice is designed specifically to support these unique program requirements. Several factors differentiate our approach:

Our claims professionals receive specialised training focused on the unique objectives of group captives, including loss ratio performance, member engagement, and long-term program sustainability.

We combine claims administration, safety consulting, and analytics into a single coordinated strategy that helps captives reduce losses and improve member safety performance.

Our analytics platforms leverage insights from more than 30 million claims, allowing captive managers and consultants to benchmark performance, identify trends, and make informed program decisions.

We work closely with captive managers, brokers, consultants, and member companies to ensure all stakeholders remain aligned on program goals, safety initiatives, and claims outcomes.

Our team regularly evaluates program performance and provides recommendations to help captives strengthen safety culture, reduce claim frequency, and improve long-term financial results.

Learn how we prevent, manage, and overcome the impact of risk for member-owned group captives

Expert claims handling across industries and coverage types

Gallagher Bassett is the ideal partner to provide the collaboration and resources necessary to support your captive's needs, building integrated claims management programs that align to your internal operations and specific business goals as they evolve.

Our dedicated cross-functional team focuses on the unique objectives of captive consultants, insurance carriers, brokers, and individual member insureds. We partner with members across various industries, serving both heterogeneous and homogeneous captives, and we manage several lines of coverage, including:

  • Workers' Compensation
  • General Liability
  • Auto Liability
  • Specialty Lines

Additionally, our central subrogation unit is comprised of more than 70 Resolution Managers who have an average of more than 20 years of general claims experience and 10 years of subrogation experience.

LEARN MORE

Risk control solutions designed to support safety improvement objectives

In addition to our integrated claims management programs, we offer our captive partners comprehensive risk control consulting services that tailor safety and loss prevention strategies for both individual members and the captive as a whole.

Some key elements of our custom risk control programs include:

  • Safety and quality control assessments and improvement plans
  • Specialized training and processes to ensure quality and expert-driven solutions
  • Strategies rooted in data and program performance

LEARN MORE

Cutting-edge technology that elevates service and ensures superior outcomes

At Gallagher Bassett, we continue to invest in the technology and analytics that elevate customer service and ensure superior outcomes. We consistently focus on streamlining data-driven insights to deliver meaningful, actionable information for our captive partners.

Some of the tools we use include:

  • Luminos — Our industry-leading RMIS for members, brokers, and captive consultants
  • Waypoint decision-support tools — Our suite of decision-support tools that leverages data from more than 30 million claims handled to enhance decision-making throughout the claim life cycle
  • Generative AI tools

LEARN MORE

Connect with our captives team

Ajay Sinha

Ajay Sinha
Managing Director — Captive Practice
Gordon Padera

Gordon Padera
EVP — Captive Practice
Bill Chapman

Bill Chapman

SVP — Captive Client Services
Terry Self

Terry Self

Vice President, Captive Client Services
Amy O'Brien

Amy O'Brien

Vice President, TPA Sales — Carrier Practice, Programs, Captives and Specialty

Make Gallagher Bassett your partner for claims and risk management

Gallagher Bassett partners with captive managers, brokers, and member organizations to deliver integrated claims management and risk control programs tailored to the unique needs of group captives.

Our specialized expertise, advanced analytics, and proactive safety strategies help captives improve claim outcomes, reduce losses, and strengthen long-term program performance.

CONNECT WITH US

Related Products & Services

Explore

Workers' Compensation

Gallagher Bassett provides a compassionate and comprehensive approach to handling workers' compensation.

Explore

General Liability

Gallagher Bassett’s tailored claims management solutions for general liability claims involving bodily injury, property damage, or personal injury.

Explore

GBCARE™

Gallagher Bassett has engineered GBCARE™, our medical management platform, to provide the right level of clinical support at the right time.