Kapil Mohan oversees Client Services for Gallagher Bassett's Risk Management and Carrier segments, focusing on strategic program development, service delivery, and relationship management. He leads innovation and service excellence initiatives, driving advancements in stewardship and key performance indicator (KPI) reporting, AI-based decision support, and medical management. Under his leadership, Gallagher Bassett has enhanced its capabilities related to program performance measurement, demonstrating results and client service.
Before joining Gallagher Bassett, Kapil served as an associate partner with Bain's Chicago office with a focus on customer growth strategy, cost-reduction, business transformation, post-merger integration, and organizational design. He holds a Master of Science in industrial engineering and operations from the University of Wisconsin, Madison, and a Master of Business Administration in strategy, finance, and economics from the University of Chicago Booth School of Business.