Kapil leads Gallagher Bassett's (GB) Client Services team for the Risk Management business segment. In this role, he oversees strategic program development, service delivery, and relationship management within GB's largest business segment. More recently, Kapil's role has expanded to include GB's Implementation and Client Data Services teams. Kapil also supports the development and rollout of new products and services that help improve outcomes for our clients. Under his leadership, GB has enhanced its capabilities related to program performance measurement, demonstrating results, and client service.
Prior to GB, Mr. Mohan served as Associate Partner with Bain's Chicago office with a focus on customer growth strategy, cost-reduction, business transformation, post-merger integration, and organizational design. Worked across numerous industries including insurance, financial services, healthcare, industrials, non-profit, and private equity.
He holds a Master of Science in Industrial Engineering & Operations from the University of Wisconsin, Madison, and a Master of Business Administration in Strategy, Finance, and Economics from the University of Chicago, Booth School of Business.