Waypoint Decision Support Tools

Turn data into better business decisions

Organizations generate more claims, risk, and operational data than ever before, but data alone doesn't improve performance. The value comes from turning information into insights that support faster, more informed decision-making.

Gallagher Bassett's Waypoint Decision Support Tools combine advanced analytics, predictive modeling, and decades of global claims expertise to help organizations identify trends, understand performance, prioritize action, and reduce their Total Cost of Risk (TCOR).

Whether you're looking to improve claims outcomes, strengthen governance, optimize program performance, or gain greater visibility across your organization, our Decision Support Tools provide the intelligence needed to make confident, evidence-based decisions.

Why decision support matters

Every organization collects data, but many struggle to turn it into actionable insights.

Disconnected systems, static reports, and manual analysis can make it difficult to identify emerging risks, understand cost drivers, or measure program performance effectively.

Waypoint Decision Support Tools help organizations move beyond traditional reporting by transforming complex claims and risk data into clear, meaningful intelligence. This supports informed decisions, more effective resource allocation, and proactive risk management across the enterprise.

Whether you're analyzing claims trends, monitoring key performance indicators, or planning strategic improvements, better decisions begin with better insights.

The intelligence behind better decisions

Every organization has different reporting and analytical requirements. Our Waypoint Decision Support Tools provide a range of capabilities that support operational teams, risk managers, and executive leadership with the insights they need to make better decisions.

	Lifecycle Stage	Support Tools	Purpose	Benefit/Proven Results
	Intake Triage Claim assignment	Clinical Concierge Claim Prioritization Tool	After the incident, engage early with the injured worker to ensure proper care Assign cases based on the claim's complexity, urgency, and criticality	Early intervention increase of 30-50% with the most appropriate managed care Reduce litigation by 10-20% Cut lost workdays by 10-20% Claims closures increase by 5-10%
	Claims investigation	Litigation Avoidance Surveillance	Flag claims with a high likelihood of litigation Recommend litigation mitigation strategies Identify cases where investigation is helpful to support the case	Pay claims only when appropriate/limit fraud Lower attorney involvement by 18% Reduce total costs incurred by 10% Cut total paid by 8%
	Provider selection	Treatment Quality Index (TQI) Provider Guidance	Identify providers focused on evidence-based medicine and optimal clinical and claims outcomes Refer injured workers to the identified providers	Ensure injured workers receive best-in-class care Avoid medical insurance fraud Reduce disability duration Lower total claim cost
	Clinical intervention	Clinical Guidance	Flag claims with risks for delay (e.g., longer than expected disability duration or care that deviates from TQI) Intervene with care management resources	Ensure optimal assignment of care management resources (right resource to the right claim at the right time) 40% lower cost of claims* 41% reduction in claim duration*
	Reserving	Reserve Guidance	Identify and continuously update top factors influencing current reserve patterns Add context for evaluating and predicting accurate reserves	Increase the accuracy of reserves by 3 to 4 points relative to their ultimate valuation Help ensure reserve consistency
	Subrogation	Subrogation Potential	Flag claims with the highest probability of subrogation recovery Funnel claims to centralized in-house subrogation team	Maximize subrogation recovery opportunities Lower TCOR
	Litigation management Settlement	Legal Score	Analyze and score the performance of clients' outside counsel Empower clients to make informed decisions about firms used for defense or settlement	Mitigate the cost of litigated files by ensuring the use of best-in-class law firms
	Return to work (RTW)	RTW Optimization	Scan all open claims to identify roadblocks to RTW that are not clinical (e.g., lack of light-duty opportunities) Assign RTW coordinator to resolve roadblocks	Help injured workers navigate RTW policies Contain claim cost leakage associated with extended disability duration
* For claims with case management assignment within 30 days versus 180 days or more