Gallagher Bassett's annual whitepaper returns with fresh insights on how carriers are navigating cost pressures, workforce challenges, and rapid technological change.
Built from the perspectives of industry leaders across North America, the UK, and Australia, the 2026 edition explores what's driving change — and how the industry is preparing for what's next.
Here's a preview of the questions guiding our research and a glimpse of the insights:
Our research and insights are shaped by a team of industry experts with deep experience in claims management, technology adoption, and strategic risk.
Every year, our annual Carrier Perspectives report is featured in respected industry publications. Here are just a few examples of how our 2025 insights were used to inform a global audience of insurance and claims management professionals.
Risk & Insurance Magazine
Insurance Industry Navigating Economic, Technological and Customer Changes
Economic volatility, climate change and technology are reshaping insurer operational strategies, Gallagher Bassett report finds.
CLM Magazine
Claims Costs Rise Amid Economic Challenges; Higher Settlement Values
Gallagher Bassett expert Joseph Berrios sits down in an exclusive Q&A with CLM to share further insights from the company's 2025 Carrier Perspective report.