Our approach: Responsible generative AI with a human touch

At Gallagher Bassett, we believe technology should amplify our people's expertise and exceptional service — not replace them.

AI-enabled tools and data analysis have long been integrated in our claims management processes, empowering our professional claims resolution managers to make informed decisions for superior claims outcomes. Now, generative AI is helping us further revolutionize the way we support clients and claimants by simplifying and automating daily activities and routine tasks.

As we continue to invest in machine learning, and capitalize on the new gains in generative AI, we remain aware that this rapidly evolving technology presents both benefits and risks. We harness AI's potential with care, responsibility, and purpose, and have established a global Gen AI Governance Council that ensures AI is used ethically, strategically, and in accordance with all laws and regulations.

Smarter tools. Superior outcomes.

We've expanded our AI implementation beyond decision support and have leveraged this innovative technology to develop a Generative AI Toolkit — a suite of powerful instruments designed to make everyday claims handling routines easier and faster while remaining accurate. The toolkit frees our resolution managers to do what no machine can replicate: deliver service excellence with precision and confidence.

Gallagher Bassett's Generative AI Toolkit

Gallagher Bassett's Generative AI Toolkit is designed with daily claims management challenges in mind. With tools like Claims Summarizer, Document Insights, and Email Sentry, we streamline processes, eliminate wasted effort, and sharpen decision-making.

Luminos Claim Summarizer transforms the claims review process by scanning the claim file and organizing claim notes into a clear summary with distinct categories including coverage, medical, compensability, financial details and more, which streamline the review process.

The summary and categories allow resolution managers to quickly review claim details while still providing a comprehensive overview of the claim information. Some key features include:

  • Seamless: Fully integrated into Luminos — Gallagher Bassett's award-winning hybrid RMIS platform — to provide a centralized hub for all claims activities.
  • Effortless: Delivers concise claim overviews with a single click, enabling faster decision-making and reducing manual review time.
  • Streamlined: Simplifies even the most intricate claims with extensive developments over time, ensuring clarity and efficiency.
  • Actionable: Provides key claim information with cited insights to support informed decisions, save time, boost productivity, and enhance transparency.
  • Secure: Gallagher Bassett utilizes industry-leading AI models securely hosted and accessed via APIs.

Quickly answer key questions about a document

Leveraging Gallagher Bassett AI chat capabilities, Documents Insights reviews a user-selected document attached to a claim file and summarizes the content with key insights.

  • Users can ask further specific questions to find information in a document.
  • Intuitive citations help users quickly locate claim details.

Boost response times by automatically identifying time-sensitive requests

The Email Sentry scans emails upon receipt in near real-time and identifies correspondence that is time sensitive and requires a prompt response.

  • Emails and attachments are automatically added to the appropriate files in the document management system.
  • Tasks are created in the Risx-Facs® management system for resolution managers to follow up.
  • Messages are tagged in Outlook for easy mailbox management.

Actionable information at your fingertips

Learn how our user-friendly mobile applications and Luminos, the highest-ranked RMIS in the industry, help you track outcomes for better analysis, benchmarking, and ongoing program improvements.

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