At Gallagher Bassett, we're dedicated to investing in technological advancements that empower our clients and our claims professionals to deliver exceptional service and superior outcomes. Our commitment to innovation drives us to continuously explore new ways to simplify processes, enhance decision-making, and create meaningful value for our clients.
From the beginning of our artificial intelligence (AI) journey, Gallagher Bassett has thoughtfully crafted an AI roadmap rooted in our vision, leveraging generative AI (Gen AI) to develop tools that simplify claims routines, streamline processes, and enhance efficiency.
We're excited to share information about two of our latest innovations that are designed to improve efficiency, accuracy, and client satisfaction.
Email Sentry: Enhanced Identification of Time-Sensitive Claims Management Correspondence
Email Sentry revolutionizes the management of time-sensitive correspondence through the application of advanced Gen AI technology. By analyzing email subjects, bodies, and attachments, this sophisticated tool transcends traditional keyword searches, offering a contextual understanding of the content.
This tool is designed to streamline operations for our resolution managers (RMs) by automatically integrating emails and their attachments into the claim file while simultaneously generating time-sensitive tasks for immediate attention. By scanning emails as they're received, Email Sentry dramatically reduces initial review times and enhances our capacity to swiftly identify and address urgent communications.
Read more about Email Sentry or contact your client services manager to learn more about how the Email Sentry can enhance your email management process and improve client interactions.
Auto Attach: Effortless Email Claim Integration
Auto Attach is designed to revolutionize claims management by automatically capturing claim-specific emails from Microsoft Outlook and securely storing them in both the RISX-FACS® Notebook and the Document Management System (DMS). This cutting-edge functionality eliminates the need for manual actions such as dragging and dropping attachments, ensuring faster and more accurate claim handling.
This tool offers significant benefits for both Gallagher Bassett colleagues and clients. By automating the attachment process, critical claims support materials are added to the system within hours of receipt, boosting speed and efficiency. The tool also enhances accuracy and organization by preventing duplicate document attachments, ensuring that claims documentation remains precise and well structured.
Additionally, Auto Attach operates seamlessly in the background, even when RMs are away from their desks, ensuring uninterrupted documentation and eliminating delays in claims processing. This allows our RMs to focus on resolving liability claims, ultimately improving outcomes for our clients.
Read more about Auto Attach or contact your client services manager to learn more about how Auto Attach helps our people improve client outcomes.
Our Commitment
We're dedicated to pioneering technological advancements that empower us to deliver exceptional service and superior outcomes for our clients. Our commitment to innovation is reflected in our Gen AI journey, which is centered on developing a suite of tools designed to simplify and enhance everyday claim routines. By leveraging innovative technology, we aim to streamline processes, boost efficiency, and elevate the overall experience for our clients.
Make Gallagher Bassett your dependable partner
When making the right decision at the right time is critical to minimize risk for your business, count on Gallagher Bassett's extensive experience and global network to deliver.