Gallagher Bassett Launches Luminos Claim Summarizer

At Gallagher Bassett, we're dedicated to investing in technology that empowers our clients, brokers, and claims professionals to deliver exceptional service and achieve superior outcomes.

We're excited to announce the launch of Gallagher Bassett's Luminos Claim Summarizer, an innovative and proprietary tool powered by generative AI. Gallagher Bassett claim professionals have leveraged this powerful tool for the last 11 months, and we're now proud to offer this functionality to our valued clients and business partners.

Designed to simplify the review of claim developments, this new feature eliminates the tedious task of navigating through numerous claim notes and financial screens to piece together the story of a claim. With just one click, Claim Summarizer delivers an insightful summary of the overall claim, along with summaries for several key categories, including coverage, medical, compensability, financial, and more — providing a comprehensive account of a claim in a clear and concise format. Experience smarter, faster claims insights with the Luminos Claim Summarizer.

Key Features of Luminos Claim Summarizer

Seamless: Fully integrated into Luminos — Gallagher Bassett's award-winning hybrid RMIS platform — providing a centralized hub for all claims activities
Effortless: Delivers concise claim overviews with a single click, enabling faster decision-making and reducing manual review time
Streamlined: Simplifies even the most intricate claims with extensive developments over time, ensuring clarity and efficiency
Actionable: Provides key claim information with cited insights to support informed decisions, save time, boost productivity, and enhance transparency
Secure: Uses industry-leading AI models securely hosted and accessed via APIs

Early adopters of Claim Summarizer love the tool

"The Claim Summarizer is a tremendous time saver. I recently used it to review several high-exposure claims for a client's renewal and was able to save eight hours by using the summarizer instead of reading through all the claim notes individually. Thank you, Gallagher Bassett, for your innovation in creating such a valuable tool." — National broker partner

"This summary saves so much time by providing a detailed explanation of what occurred. It lets me stay out of the notes, but I still get the same picture as if I had read through many of them." —Client in grocery business

Our commitment to innovation is reflected in our generative AI journey, which is centered on developing a suite of tools designed to simplify and enhance everyday claim routines. By leveraging innovative technology, we aim to streamline processes, boost efficiency, and elevate the overall experience for our clients.

To learn more about Luminos Claim Summarizer, reach out to our team.

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