Innovation. What exactly is it? How do we achieve it? The Massachusetts Institute of Technology (MIT), known worldwide for scientific breakthroughs, notes that "Innovation is exclusively a process that marries a problem with a solution to create impact." Harvard University recently mentioned that "to be effective, an innovation has to be simple, and it has to be focused."
Goal alignment plays a key role in delivering innovative processes and products. At Gallagher Bassett, we are always thinking about how to merge our claims management expertise, intellectual capital, and computing technologies with our industry-leading Luminos products. To push the risk management information system (RMIS) product suite boundaries, all of our Luminos efforts focus on a singular goal: product innovation.
With disparate data sources and round-the-clock data flows, how can you successfully evaluate RMIS products in the third-party administrator (TPA) market space? Do you know which product suites are delivering ground-breaking, problem-solving features to manage ever-changing risk management challenges?
The recently released 2025 RMIS Report from Redhand Advisors is a great place to start your tool evaluations. Published by respected insurance industry veteran Patrick O'Neill, the report includes unbiased feature-set evaluations and NPS® scores. General bundled and unbundled RMIS option comments are also included in the report.
For the eighth year in a row, the 2025 RMIS Report named Gallagher Bassett's Luminos platform the most comprehensive offering in the bundled TPA space.
"Our entire organization is incredibly proud of our RMIS Report results. 2025 will bring even more innovative solutions for our clients," notes Jennifer Turner, SVP — RMIS Solutions. "Our product roadmap includes new global incident and claim reporting apps. We're also building out creative technical solutions for EH&S [environment, health and safety]. Additionally, we are expanding our loss assessment and prevention audit feature sets and enhancing our premium allocation and ERM [enterprise risk management] modules."
Joe Zinga, EVP — Risk Management Sales, adds, "To act decisively, our clients need confidence that their risk management program results are trending in the right direction. Our award-winning Luminos product suite offers an extensive array of tools to effectively manage TCOR [total cost of risk] across their global organizations." Zinga continues, "Continued market leadership validates the efforts of our Executive Management Group, our customer service organizations, and our Luminos product teams."
As the industry's trusted claims and risk management partner, we recognize that managing successful programs requires the right information at the right time to make quality decisions. Alongside core RMIS software features, our Luminos platform includes select proprietary computing tools, AI-driven predictive analytics, and bolt-on Expanded Service modules to deliver the actionable information needed to drive superior claim outcomes.
Global risk strategies demand flexible computing tools, product innovation, and rapid RMIS deployment timelines. Our implementation, training, and support teams ensure that Luminos is ready to go. Anytime. Anywhere.
Attending the 2025 RIMS conference in Chicago? We'd be delighted to talk with you. Engage a member of our Sales or Client Service teams, or contact Jennifer Turner, SVP — RMIS.
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