Intergovernmental pools bring together a wide array of individual client members, each with their own distinct culture, challenges, and local environments. These unique needs coalesce to form an ecosystem around a shared purpose of balancing and mitigating risk.

Navigating the unique needs and characteristics of each pool must be addressed to support their successful operation. In this case study, we explore how one pool leveraged Gallagher Bassett's concentrated leadership team to positively drive net promoter scores through increased training and quality controls. Our team partnered with the member-owned pools and their broker to proactively handle and close files effectively and drive a superior member experience.

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When making the right decision at the right time is critical to minimize risk for your business, count on Gallagher Bassett's extensive experience and global network to deliver.

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