Gallagher Bassett was challenged with finding a different approach for the client's quarterly claim strategy reviews, which would reduce the number of claims reviewed and client time invested each quarter. As an organization with wholesale and retail operations, the client required an innovative partnership that leveraged data to focus on claim reviews that would have a measurable impact on outcomes.

We ensured gains in efficiency through the Claim Strategy Dashboard and a redesigned review structure. This approach resulted in significant outcomes at 12 months.

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