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At the heart of every workers' compensation claim is an injured person. The manner in which the claims process is handled directly affects the health and timely recovery of that person, as well as the total costs incurred by the employer.While each step in the claims process is important, our experience in handling more than $9 billion in claims each year has taught us that specific decisions — or waypoints — along a journey can have an outsized impact on the outcome of a claim.
Doing things one way. The right way. The Gallagher Way.
Gallagher Bassett has always understood there's a better way. The Gallagher Way. It's a culture of ethics and service. One of collaboration in a common interest — the best interest of every client, everywhere. Penned by our then-Chairman, Robert E. Gallagher, in May 1984, The Gallagher Way continues to strengthen us and help us thrive. Today, you'll find these tenets proudly displayed in each Gallagher Bassett office around the world. What's more, these tenets inform the actions we take every day.
- From the first report of injury to the successful closure of a claim, our highly trained claims professionals actively listen, empathize, and guide workers and employers through the workers' compensation claims process.
- We refer to these professionals as Resolution Managers because of their leadership role in managing claims to the best possible resolution. We are committed to attracting, developing, retaining, and recognizing the finest in our industry.
Decisions based on proven data models
Our Waypoint Navigation System is a robust data analysis and predictive modeling tool built on our extensive claims experience and decades of historical data. It offers insights into the following.