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At the heart of every workers' compensation claim is an injured person. The manner in which the claims process is handled directly affects the health and timely recovery of that person, as well as the total costs incurred by the employer.

We believe people can do amazing things when their purpose and values are aligned.

At Gallagher Bassett, we believe having shared values creates the foundation for strong and enduring relationships. It's these values that serve as the guiding principles for the decisions we make for our clients, our partners, and ourselves.

Our comprehensive approach harmoniously balances cost containment with claimant advocacy. By ensuring employees experience compassionate communication and quality care — in the right place, at the right time — we lower the overall cost of workers' compensation claims for employers.

Claims professionals focused on the best possible resolutions
  • While each step in the claims process is important, our experience in handling more than $9 billion in claims each year has taught us that specific decisions — or waypoints — along a journey can have an outsized impact on the outcome of a claim.
  • From the first report of injury to the successful closure of a claim, our highly trained claims professionals actively listen, empathize, and guide workers and employers through the workers' compensation claims process.
  • We refer to these professionals as Resolution Managers because of their leadership role in managing claims to the best possible resolution. We are committed to attracting, developing, retaining, and recognizing the finest in our industry.
  • Nevertheless, even the best leaders can benefit from navigational tools. As such, we equip our Resolution Managers with continuous advanced training and a suite of highly sophisticated decision-support tools.

Decisions based on proven data models

Our Waypoint Navigation System is a robust data analysis and predictive modeling tool built on our extensive claims experience and decades of historical data. It offers insights into the following.