Forms, policies, and processes

Please submit your claims via your employer's online portal if this is active. Otherwise, please access the applicable claim form below.

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Expat / Inpat medical claim form


For overseas medical claims.

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Travel claim form


For travel-related medical and incident claims.

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Ready Set travel insurance form


For Ready Set travel-related claims.

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Income protection claim form


For income protection and personal accident claims.

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Liability


For claims involving injury, property damage, or liability to a third party.

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Student claim form


For student-related personal injury claims.

For more information about how we manage claims, please refer to our Claims Process.

For details about how we handle personal information, please view our Privacy Policy.

Complaints handling

We are committed to dealing with complaints in an honest, efficient, fair, transparent, and timely manner.

If you have a complaint, you can contact your insurer or submit it directly to Gallagher Bassett at ahcomplaints@gbtpa.com.au.

For more information about our complaints handling process, view the Complaints Handling page.

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