Partner with us for your Victorian workers' compensation needs

WorkSafe is responsible for administering Victoria's workers' compensation legislation and occupational health and safety legislation, as well as the WorkSafe scheme. In this no-fault scheme, a worker's entitlement to compensation isn't linked to who's responsible for the injury or illness but instead is determined according to legislation.

WorkSafe appoints authorised agents to administer and provide service to employers and workers in accordance with legislation, standards, and procedures. Gallagher Bassett is an authorised agent that provides workers' compensation services throughout Victoria.

Our experience managing WorkSafe Victoria claims

By the numbers:

902Clients

13,565New Claims

20,934Claims Handled

$2.02 BillionTotal Incurred

Figures represent 2024 year end results and include all coverages.

What are the benefits of working with us?

We provide a bespoke workers compensation claims solution through our more than 2,000 claims management professionals across Australia.

Our tailored solutions focus on early identification, intervention, and return to work. Key features of our approach include:

  • A experienced, centralised team that provides eligibility with consistent engagement, risk assessment, and application of legislative levers for liability decision-making.
  • Skilled staff that can primarily focus on case and return to work management, with technical and administrative resources and teams supporting them.
  • Engagement with mobile return to work specialists when personalised service is required to achieve outcomes on targeted claims or support regional challenges in recovery and return to work management.
  • A Mental Health Hub with skilled specialists to manage the growing workplace risk of mental injury, to support claims reviews, management and employers with workplace initiatives.

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Get Victoria WorkCover insurance or transfer existing coverage

Establishing Victoria workers' compensation insurance is easy whether you are starting a new business and need to apply for new WorkCover insurance or you have WorkCover Insurance with another agent and want to transfer to Gallagher Bassett.
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Learn more about our services for WorkSafe Victoria

A national centre of excellence in developing mental health strategies

Gallagher Bassett's Mental Health consultants for our unique Mental Health Hub bring a diverse clinical background, including psychology, psychiatric nursing, social work, occupational rehabilitation counselling, and specialist experience in areas such as sleep. The hub allows our team to access expertise and support to effectively manage psychological injury claims.

  • Oversight, implementation and revision of health and safety protocols and policies.
  • On-site and web-based training for workers and supervisors.
  • On-site certified professionals — such as an emergency medical technician (EMT), first responder or safety professional — to oversee and administer your health and safety program.

Triage support to address needs and prevent or mitigate claims costs

Our early intervention process is focussed on connecting the injured worker and the employer to ensure they maintain contact regarding recovery and return to work planning while the claim is pending. Early intervention specialists can often help facilitate return to work before liability has been determined and are responsible for providing immediate support to:

  • Employers, to help identify suitable duties.
  • Treating health practitioners, to establish functional capacity.
  • Injured workers, to establish support needs and identify biopsychosocial barriers.

Face-to-face support for recovery and return to work

Mobile Case Management is a team of mobile return to work specialists that provide support to both injured workers and employers to improve return to work rates, promote collaboration, and restore relationship breakdowns, as well as to support and educate other stakeholders. The team's services include:

  • On-the-spot treatment approvals.
  • Return to work planning.
  • Support of medical review and communication with medical practitioners.

Connect with our experts

Debbie Vounakis

Debbie Vounakis
Head of Sales & Client Services — Personal Injury

Make Gallagher Bassett Your Partner for Workers' Compensation

Our customised workers' compensation claims solutions are designed to protect your organisation and promote better return to work outcomes for your people. From streamlining claims management processes to advocating for exceptional patient care, Gallagher Bassett works alongside your team to meet the goals that matter most to you.

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