Gallagher Bassett provides a fresh focus on achieving better outcomes through our innovative claims management strategies and collaborative approach. Our services contract includes claims management for generalist (physical) and specialist (psychological) claims.
We recognise that we're in the business of care, directly aligning with icare in commitment to deliver a fair, respectful, and empathetic experience in workers' compensation. We offer a truly multidisciplinary approach to claims management with experience across all classes of insurance, enabling us to provide a genuine one-stop-shop service for our clients across all classes of claims.
902 Clients
13,565 New Claims
20,934 Claims Handled
$2.02 Billion Total Incurred
Figures represent 2024 year-end results and include all coverages.
We provide tailored solutions focused on early identification, intervention, and return to work. Our team engage with your business to understand economic, cultural, and business drivers to implement outcome focused strategies. Key features of our approach include:
Gallagher Bassett's claims team has exceeded our expectations in terms of service. The front end and tail end Case Managers are a pleasure to deal with, have good knowledge and are collaborative with our in house injury management team.
A national centre of excellence in developing mental health strategies
Gallagher Bassett's Mental Health consultants for our unique Mental Health Hub bring a diverse clinical background, including psychology, psychiatric nursing, social work, occupational rehabilitation counselling, and specialist experience in areas such as sleep. The hub allows our team to access expertise and support to effectively manage psychological injury claims.
Triage support to address needs and prevent or mitigate claims costs
Our early intervention process is focussed on connecting the injured worker and the employer to ensure they maintain contact regarding recovery and RTW planning while the claim is pending. Early intervention specialists can often herp facilitate RTW before liability has been determined and are responsible for providing immediate support to:
Guidance and support to help employees return to work
We offer comprehensive RTW resources designed to support both employers and employees during the recovery process following a workplace injury. These programs are tailored to facilitate a smooth transition back to work, addressing both physical and emotional recovery needs.
For employers, these programs can help minimise financial impacts by reducing downtime and maintaining productivity. For workers, returning to work can enhance self-esteem, improve mental health and ensure that their skills and knowledge remain.
Our team is committed to providing guidance and support throughout this process, ensuring that both parties meet their obligations and benefit from a successful return to work program.
