As the appointed claims manager for the Northern Territory Government, our team provides expert guidance and support to NTG agencies and injured workers throughout the workers' compensation process. We offer clear resources and practical advice to help you lodge claims, understand your rights and obligations, and navigate recovery with confidence. Our priority is to ensure all parties receive accurate information and timely assistance at every stage of the claims journey.
Whether you're seeking support to manage your workers' compensation obligations, clarify your responsibilities, or access guidance to help injured employees, you'll find practical resources and clear, reliable advice below.
If you're injured at work, we're here to help. Our team will guide you through the workers' compensation process, support your recovery, and provide the clear advice you need to feel confident about what comes next.
If you've been injured at work, GB is here to support you in recovering quickly, safely and sustainably.
The fastest and most convenient way to lodge your claim is through our online lodgement portal.
If you prefer to lodge your claim by post, fax or email, you can download the claim form and submit it using the contact details below.
Please note: This option applies to Northern Territory claims only.
Workers must supply a Medical Certificate of Capacity as part of their NT workers' compensation claim. Access here.
GB will contact you within three business days to confirm your claim and discuss what happens next.
GB assesses your claim using information from you, your doctor, and employer.
A decision is usually made within 10 business days after all information is received. You'll receive a letter outlining the decision and next steps.
Gallagher Bassett's reconsideration process allows an injured worker to request an internal review of a decision they are dissatisfied with. A technical specialist, independent of the original decision, will complete the review within five business days. All available information is considered, including existing file details and any new documentation submitted. The reconsideration process is optional and free for injured workers.
To request a review, please complete the Reconsideration Request form and email it, along with any supporting documents, to NTReturntoWork@gbtpa.com.au.
Office Hours: 8:30am to 5:00pm, Monday to Friday (excluding public holidays)
Phone: 1800 931 035
Email: NTReturntoWork@gbtpa.com.au
Post: PO Box 1929, Darwin NT 0801
For the Northern Territory Government Workers' Compensation Fraud hotline, please call 1800 290 744.
If you or someone you know needs support, the services and resources below can help with communication, mental health, and injury recovery. Whether you're looking for interpreting assistance, Indigenous support, mental health helplines, telehealth options for rural or remote areas, or digital wellbeing tools, you'll find practical information to help you connect with the right support.
Below are free, confidential services you can call or access online if you need help or a supportive conversation.
The Navigator Support Program provides confidential mental health support for workers recovering from physical injuries, offering early, tailored assistance when psychosocial risks may delay recovery. Whether recommended by your treating team or requested by you directly, the program focuses on strengthening wellbeing, reducing the likelihood of secondary psychological injury, and supporting a confident, sustainable return to work. With your consent, your details are shared with Navigator to confirm eligibility and begin onboarding, ensuring you receive proactive guidance and continuity of care throughout your recovery journey.
This program supports workers recovering from a musculoskeletal injury who have experienced persistent pain for at least 12 weeks. It can be accessed through a recommendation from your treating team or by requesting it yourself. Once consent is provided, your eligibility is assessed based on your current pain management plan. If you meet the criteria, IPAR will guide you through onboarding and maintain regular oversight of your progress throughout the program.
For injured workers living in remote or rural areas, access to healthcare and rehabilitation services can be a challenge. At Gallagher Bassett, we offer support to ensure that you receive the care you need, no matter where you are. You can talk to your treatment team regarding referral to telehealth services such as:
Taking care of your mental wellbeing can be easier with the right tools at your fingertips. Below is a selection of meditation and mindfulness apps designed to help you manage stress, build healthier habits, and bring balance into your day — wherever you are. Each app offers its own approach to guided meditation, mindfulness exercises, sleep assistance, or emotional check-ins, making it simple to find one that suits your personal style and goals.
All apps listed can be downloaded directly from the Apple Store or Google Play.