This year, we surveyed 200 senior insurance leaders across Australia, North America, and the UK to uncover the key trends shaping the insurance industry.
In the third annual edition of The Carrier Perspective, you'll gain valuable insights into how insurers are:
- Driving customer satisfaction: Clarity of communication (78%) and speed of service (62%) are the top drivers for Australian insurers striving to meet rising customer expectations.
- Adapting cost strategies: 44% of Australian insurers are modifying coverage limits and enhancing risk assessments to mitigate the financial impacts of social inflation.
- Navigating workforce challenges: 92% of Australian insurers report labour market constraints impacting their ability to grow and manage claims efficiently, exceeding the global average of 72%.
- Addressing business continuity risks: 80% of Australian insurers have implemented stricter vendor management processes to prevent improper data loss during cyber events, compared to 75% globally.
Access the report to gain the knowledge to optimise your strategy and maintain your competitive edge in 2025.
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