New South Wales Employers and Workers

You can notify us of an injury via icare's online portal, or by phone, email or post. Alternately, you can send an email to gineralqueries_NSWWCNI@gbtpa.com.au.

• Phone: 13 54 27
• Email: Download SIRA's workers injury claim form or icare's injured person lodgement form and email the completed form to us
• Post: Locked Bag 2099, North Ryde BC, NSW 1670 or phone: 13 64 27.

If you've recently notified us that an injury has occurred and would like to provide more information or claim a reimbursement, you can do this by emailing us your supporting documents at gtclaims@workerscomp.now.gov.au

ICARE ONLINE PORTAL.

You can notify us of an injury without providing documents upon lodgement, however, the below are required as soon as possible and me may not be able to proceed without:

• Certificate of capacity and any relevant medical information for the claimed injury
• 52 weeks earning history (payslips)

To avoid any delay, please view icare's checklist for lodgement of a Workers Insurance claim here.

1. Claim notification — All claims can be lodged through icare's online portal by the employer of injured individual.
2. Initial assessment — Our team will review the claim and conduct the initial assessment. We may request additional information.
3. Decision and compensation — Once a decision has been made, the injured worker will be entitled to compensation.
4. Ongoing management — Our dedicated team will manage the claim and will aid in the facilitation of return to work.
5. Return and recover at work — We will work together with the employer and the injured worker to create a return to work plan.

Our team is dedicated to facilitating smooth and efficient transition for injured workers back into the workplace. With early Intervention and proactive case management, each worker receives personalised support tailored to their specific needs. By collaborating closely with employers, healthcare providers and injured employees, we look to create a supportive environment that promotes recovery and minimises downtime.

Workers' compensation return to work programs are beneficial for both workers and employers. They help injured workers recover physically and emotionally while minimising the financial impact on employers. Returning to work after an injury can boost workers' self-esteem, mental health, and maintain their skills and knowledge.

Learn more about employers return to work (RTW) obligations here.

If you are unable to work as a result of your injury, you may be entitled to weekly benefit payments. If the claim has been accepted by Galagher Bassett (either in full or on a provisional basis), payments will be paid upon provision of a current Certificate of Currency and compliance with your obligations under the scheme.

If your injury means you can't work for a period of time, you can be paid up to 95 percent of your pre-injury average weekly earnings (PIAWE) for the first 13 weeks, then after 13 weeks at a reduced rate of 80 percent if you are working under 15 hours per week, Your Case Manager will keep you informed verbally and in writing of your PIAWE entitlement, payee (whether direct to pre-injury employer or worker] and frequency of weekly benefit payments.

To avoid any payment delays, workers must provide their 52 weeks earning history in order for the PIAWE to be calculated. It is important to note that the weekly payments do not include superannuation.

Please refer to our Frequently Asked Questions document where you'll find answers to common queries about lodging a claim and the claims process.

A Certificate of Currency verifies that an employer is currently registered for icare insurance. To request a Certificate of Currency, visit icare's website.

Claim enquiries

Operating Hours: 8:30am to 5:00pm
Phone: 13 64 27

Mailing address

Locked Bag 2099
North Ryde BC NSW 1670

Feedback and complaints

We value your opinion and strive to provide you with the best experience possible. We encourage you to share your feedback and any concerns you may have, as it helps us understand your needs better and continuously improve our services.

Contact us

If you are dissatisfied with our service at any point during your claim, you are welcome to let us know by choosing any of the below:

Contacting the claims team

• Phone: 13 64 22
• Email: gbsclaims@ workerscomp.nswgov.au

Contacting icare

• Phone: 13 77 22
• Email: wiclaimsenquiries @icare nsw.gov.au

Independent Review Office (IRO)

• Phone: 13 94 76
• Email: complaints @iro.nsw.gov.au
• Website: Independent Review Office

State Insurance Regulatory Authority (SIRA)

• Phone: 13 10 52
• Email: contact@sira.now.gov.au
• Website: State Insurance Regulatory Authority