Working with Australia's most experienced claims manager

As the appointed claims manager for Norfolk Island, our team provides expert guidance and support to both employers and injured workers throughout the workers' compensation process. We offer resources and practical advice to help you lodge claims, understand your rights, and manage recovery with confidence. Our priority is to ensure all parties receive clear information and timely assistance at every stage of the claims journey.

Norfolk Island Employers

Whether you're looking to manage your workers' compensation obligations, clarify your responsibilities, or find guidance to support injured employees, helpful resources and clear advice are available below.

Injured Workers

If you're injured at work, we're here to help. Our team will guide you through the claims process and recovery. Get answers, support, and clear advice. We're with you every step of the way.

  • If you are injured at work and need medical treatment or time off work, you first need to visit your doctor to discuss your injury and obtain a medical certificate. Once you have this, speak to your employer and ask them to lodge a claim via Gallagher Bassett's website.
  • For more information, view our helpful guide here.

  • To file for an Internal Review, download and complete the manual form.

  • Evidence shows that good work is vital for health and wellbeing, while prolonged absence or unemployment can be harmful. Learn more about the Health Benefits of Good Work® here.

  • Premiums on Norfolk Island are calculated at 30 cents for every hour worked by every employee, for each calendar month, applied retrospectively through a membership submission for the previous month.

Injury or claims enquiries

norfolkislandclaims@gbtpa.com.au

Membership, premium and all other enquiries

Email: NorfolkIslandMembership@gbtpa.com.au

Phone: 1800 161 287 (no international prefix required)

Feedback

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Become a member of the scheme

  • To lodge an application to become a member of a scheme, complete the online form.
  • Lodge an application to become a member of a scheme by downloading and completing the manual form.
Payment of scheme membership fee
Norfolk Island employers are required to pay a monthly workers' compensation membership fee and must complete and submit a monthly payment form before paying the fee.
The monthly payment form can be completed online using the link provided by Gallagher Bassett in the registration welcome documentation. If assistance is required with completing the form online, please contact our membership specialists on 1800 161 287 (no international prefix required).
Alternatively, the monthly payment form can be downloaded by clicking here. Please complete the form and email it to NorfolkIslandMembership@gbtpa.com.au.
The completed form will calculate your monthly membership fee, which is due immediately after lodgement. The preferred payment method is via electronic fund transfer (EFT), details to pay will be provided on your membership form and confirmation invoice. Please quote your invoice number and customer code when making payment, so we can easily identify that the payment is from you. You will receive the invoice number upon finalising your form online.
We will also email you an invoice, which serves as confirmation of the membership fee lodged.
If assistance is required with payment, please contact our membership specialists on 1800 161 287 (no international prefix required).

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