Gallagher Bassett's annual whitepaper returns with fresh insights on how insurers are navigating cost pressures, workforce challenges, and rapid technological change.

Built from the perspectives of industry leaders across Australia, the UK, and North America, the 2026 edition explores what's driving change — and how the industry is preparing for what's next.

Here's a preview of the questions guiding our research and a glimpse of the insights:

Key questions we asked insurers

  • How are you adapting cost-control strategies to manage rising expenses?
  • How are you using AI to improve decision-making and fraud detections?
  • What barriers still limit AI and data adoption in claims operations?
  • Are tariffs and economic volatility influencing underwriting and pricing?
  • How are labour and skills shortages affecting performance?

Insights you'll discover

  • How insurers are adapting cost-control strategies to manage rising expenses
  • How automation and AI are transforming claims resolution and fraud prevention
  • What workforce shifts mean for efficiency and customer experience
  • How economic and trade pressures are impacting underwriting and operations
  • Practical strategies from insurers leading through uncertainty
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Meet the team behind The Carrier Perspective

Our research and insights are shaped by a team of industry experts with deep experience in claims management, technology adoption, and strategic risk.

Pete Diskin

Pete Diskin

Deputy CEO – General Insurance – Chief Client Officer
Scott Newland

Scott Newland

General Manager – General Insurance
Ben Middleton

Ben Middleton

Head of Client Insights
Jodie Reinhold

Jodie Reinhold

Senior Client Services Manager — General Insurance
Daniel  Link

Daniel Link

SVP, Consultative Analytics
Emily  Day

Emily Day

Director, Consultative Analytics
Jessy Watson

Jessy Watson CPCU, MBA

Assistant VP, Consultative Analytics
Russell Lindberg

Russell Lindberg

Director, Consultative Analytics, Client Technologies
Sheharyar  Quadri

Sheharyar Quadri

Assistant VP, Consultative Analytics
Timothy  Maj

Timothy Maj

Senior Associate, Strategic Insights