Simon Hoskin is a highly accomplished and results-driven professional with extensive experience in the insurance industry, currently serving as the managing director — Claims and Loss Adjusting at Gallagher Bassett. Promoted to this role in December 2025, Simon has expanded his responsibilities to include oversight of the Property and Casualty Adjusting and Operational Excellence teams, in addition to continuing his leadership of the Accident and Health (A&H) team. His expertise in operational management, client relations, and medical assistance, combined with his strategic vision, enables him to drive transformative outcomes and ensure the highest standards of customer service.
Simon joined Gallagher Bassett in January 2023 as the head of Travel and A&H. In April 2024, he was promoted to director of Travel/A&H, where he demonstrated exceptional leadership and operational expertise. In this role, Simon was responsible for overseeing the Travel/A&H portfolios, driving strategic initiatives to optimise client service quality, and facilitating comprehensive service delivery and client relations. His promotion to managing director — Claims and Loss Adjusting reflects his continued success and ability to take on broader responsibilities within the organisation.
Before joining Gallagher Bassett, Simon held the position of Head of Business Services at CSA Ltd, which Gallagher Bassett acquired in 2023. From October 2019 to January 2023, Simon played a pivotal role in managing business services and operational efficiencies. His contributions included streamlining processes, enhancing client services, and leading teams to achieve key business objectives. Prior to this role, Simon served as head of Service Delivery at Millstream Underwriting Limited from February 2019 to October 2019, where he managed service delivery across various operational areas. He was instrumental in negotiating service contracts, driving technological advancements, ensuring compliance in complaints management, and delivering innovative service improvements.
Simon's professional qualifications further underscore his expertise in the insurance domain. He holds a CII Cert Professional qualification, which complements his extensive practical experience. This certification has equipped him with the knowledge and skills to develop and implement tailored insurance solutions, ensuring exceptional service delivery and consistently high levels of customer satisfaction. Simon's commitment to continuous learning and positive change makes him an invaluable asset to Gallagher Bassett and its clients.