From complexity to clarity, Gallagher Bassett's tailored onboarding approach helps clients transition with confidence and achieve measurable results from the outset.
Transitioning to a new claims management partner can be complex, particularly for organisations managing legacy data, inconsistent claim handling, or long-standing TPA relationships. Clients often come to Gallagher Bassett ready for change, seeking improved performance, clearer insight, and stronger outcomes while needing continuity and minimal disruption to their operations.
We treat onboarding as a strategic priority rather than a handover activity. From the outset, our implementation teams work in close partnership with clients to understand their objectives, operational requirements, and data environments. This collaborative approach enables a smooth transition, protects client interests, and ensures value is delivered from day one.
By combining structured project governance, dedicated resources, and flexible workflows aligned to client needs, we support the onboarding of live claim portfolios while maintaining day-to-day service continuity. Our full-service model integrates specialist expertise across claims handling, recoveries, litigation, and business intelligence, ensuring clarity, control, and confidence throughout the transition.
For more details, read the full case study.
We needed to overhaul our approach to claims management and deliver real improvement across the board. The Gallagher Bassett team was really helpful throughout the onboarding and helped us reduce our average cost per claim while enhancing visibility and governance across all sites. We are looking forward to how the next day of our partnership looks like.
Key results
Gallagher Bassett's onboarding framework is designed to deliver early and sustainable impact. Recent client onboarding programmes have achieved:
Up to a 40% reduction in open claims portfolios within six months
Over 100% improvement in recovery performance
An 18% reduction in claims costs through more efficient handling
Over 97% of files reserved within 24 hours
Make Gallagher Bassett your dependable partner
When making the right decision at the right time is critical to minimise risk for your business, count on Gallagher Bassett's extensive experience and global network to deliver.