Gallagher Bassett partnered with the #1 global contract logistics provider to meet their goals of identifying and reducing fraudulent claims against the business, achieve cost savings and reinforce priorities for operational excellence and sustainability targets.
DHL Supply Chain in the UK has been partnering with Gallagher Bassett as a provider of claim management services for the last 10 years, working closely alongside DHL's supplier partner DWF. In March 2023 as part of a competitive tender, the DHL Supply Chain team presented Gallagher Bassett's experts with fresh targets to combat fraudulent claims made against the business. The aim was not only to achieve cost savings but to also reinforce their strategic priorities for operational excellence and sustainability. The Gallagher Bassett team saw an opportunity to link claims performance to something meaningful to DHL — so got creative with key performance indicators (KPIs).
Our goal is to protect DHL's claims exposure and enhance the efficiency and effectiveness of our claims processes through collaboration with our supplier partners. By addressing the exposure of the business to fraudulent claims, we can ensure that we deliver the best value for our customers and deliver robust claims management solutions to the business.
Our collaboration with Gallagher Bassett on this initiative provides us with the opportunity to do this and at the same time links to DHL's Sustainable Growth strategy. We are really excited about the results we have achieved with our claims partners so far and looking forward to the results we will achieve by the end of the programme in 2029.
Key Results
£1m+
counter-fraud savings
£120k
fees recovered
500
trees planted per annum
Make Gallagher Bassett your trusted partner
We're here to support your business to minimise risk and achieve your goals. Choose Gallagher Bassett and our expert people as your preferred claims management partner.