Mastering a Client-Centric Approach for Commercial Fleet Litigation Capabilities

By: Ravinder Johal

While the phrase 'time is money' might underpin many legal firms' billing structures, our team of solicitors has turned this approach on its head to drive growth. Strata Solicitors — A Gallagher Bassett Company — has applied its extensive experience in motor and liability claims to offer clients a results focused service, instead of being motivated by billable hours.

This model, in addition to key hires, has enabled Gallagher Bassett 's in-house legal firm to expand its commercial fleet litigation capabilities and accelerate its growth in the industry.

Ravinder Johal, Head of Litigation at Strata, joined the company in September 2024. He brought with him 20 years of expertise working in-house for two of the largest UK insurers as well as being a partner at a Top 50 Firm. In his role, Ravinder adopts a hands-on method by personally advising on matters of policy coverage and indemnity, conducting site visits and liability investigations, and negotiating high-value settlements and using various forms of ADR.

Since joining, he has used his extensive experience to uplift Gallagher Bassett's commercial fleet litigation capabilities, which has been a staple of the firm's business model.

"Strata has a history of delivering superior outcomes in the motor liability space, particularly for commercial fleets," Ravinder said. "Despite being a smaller firm, we have a number of operational advantages that make our offering best in class. My focus since joining has been to amplify our fleet litigation service in three key aspects."

The first and most practical point-of-difference that Ravinder identified was the firm's flexible fee model. "While other major players in the industry generally only offer hourly rates or fixed fees, we allow our clients to choose what works best for them and their circumstances."

Secondly, fundamental to the decision to be flexible with fees is an unwavering client-focus.

"Our team is committed to understanding our client's core needs and goals, which enables us to apply our expertise to a client's instructions more effectively. Whether we are defending liability, quantum or other bases, we pursue the right outcome for each case for a faster resolution," said Ravinder.

"Securing the best possible outcome for our clients is at the core of every decision we make. This is why our targets are built around results, not hours."

Lastly, Ravinder emphasised the unique advantage regarding data afforded by Strata's backing as part of leading claims management provider Gallagher Bassett:

"In today's landscape, data is paramount. Through Gallagher Bassett, Strata can provide clients with unequalled access to comprehensive data, insights and trend analysis. While competitors may only focus on individual case successes, Strata is seeing the broader picture."

He concluded, "Our data-driven approach offers insights into claims patterns, average costs and even opponent strategies. With such a wealth of data, we offer client-specific insights, helping our clients understand their risks and challenges better, and ultimately make better informed decisions."