Gallagher Bassett (GB) has provided outsourced claims management solutions for the Australasian insurer market since 1998.

Our team of nearly one hundred general insurance claims specialists deliver cost-effective claims handling in all New Zealand jurisdictions, including liability, property, accident & health, financial lines, motor, and niche compensation programs.

GB supports insurers and carriers with both immediate point of pain claims management relief following catastrophes and other major claims events, along with outsourced claims management services for niche portfolios.

Additionally, we are experienced in supporting start-up insurers with a compliant claims handling framework that satisfies the provisions of all policy and governance requirements. We offer a safe pair of hands, working collaboratively to satisfy all regulatory guidelines.

Our services for approved insurers/carriers

GB provides insurers/carriers with a complete range of claims management services, including:

  • National claims team based in all New Zealand and Australian jurisdictions
  • Tailored 'end-to-end' claims management programs, from notification of loss through to claim finalisation
  • Fully branded 'white label' service to protect and enhance your brand
  • Call centre management capability and infrastructure
  • Award-winning corporate governance framework to ensure compliance with the New Zealand and Australian General Insurance Code of Practice
  • Experienced specialists in all classes including casualty, property, accident & health, financial lines, motor and employee compensation programs
  • Structured communication and reporting protocols to incorporate all stakeholders
  • Operational and internal auditing to ensure consistency with agreed objectives
  • Robust 24/7 self-serve web-based reporting systems uniquely tailored for approved insurers/carriers — including real-time alert functionality for new claims, reserve movements, payments, and closures.

Benefits for approved insurers/carriers

  • Reducing portfolio liabilities: GB reduces portfolio liabilities through robust cost-containment strategies
  • Brand protection: GB delivers industry 'best practice' customer service initiatives, ensuring all stakeholders are satisfied and your brand is protected
  • Internal and stakeholder control frameworks: GB's corporate governance framework provides you with the necessary peace of mind around business risk, service level agreement adherence and contractual compliance
  • Portfolio trends supported by management information: GB provides proactive management of portfolio performance and trending to assist in underwriting modelling.

Meet our general insurance expert

Steven Walsh

Steven Walsh

Chief Client Officer