Gallagher Bassett has the focus, experience and resources to understand our clients' needs and provide a customised service.

Through our national network and on-the-ground experts, we can quickly identify a problem and put a solution in place, whether it's administering claims in the wake of a natural disaster, managing a claims portfolio as part of a complete outsourced program or loss adjusting general insurance claims.

How your claims are managed can have a big impact on financial performance, customer relationships and corporate reputation. With our worldwide resources and extensive local knowledge, we can create and deliver a full range of risk solutions backed by outstanding service.

GB employs more than 1,000 people in offices around Australia and New Zealand. We attract and retain professional people who are passionate about claims management and embrace innovation and teamwork.

What makes us different?

You can tell a lot about a company by the company it keeps. GB is the TPA of choice for many of Australasia's large insurers, corporations and government departments. We're there when our clients need us, from helping a global energy giant manage product claims to achieving improved outcomes for injured workers.

With almost 3,000 clients worldwide, we boast a 98% contract renewal rate. Clients choose us because we offer a unique and powerful combination of experience, knowledge and ability to reduce costs; they stay because of the quality of service and mutually beneficial outcomes.

Delivering claims, loss adjusting and risk mitigation services across a wide range of industries and circumstances demands more than just good management: it requires a focused and flexible team who share a vision and work towards it.

GB is a value-driven organisation where pride, trust, leadership and accountability are encouraged and celebrated. Our team-based culture removes many traditional organisational barriers, ensuring clients receive the full benefit of our intellectual and human capital. We are proud of who we are and what we do.

Customer service

Customer service is the bedrock of our approach to claims management. We measure our success by our clients' success: fewer claims, lower claim costs, more efficient claims administration and improved customer experience.

Safeguarding customer relationships and protecting corporate brand assets are other aspects of our service.

We welcome customer feedback and encourage you to contact us about your experience with GB.

Our people

Our people are passionate about claims management.

To maintain our reputation as innovative market leaders, GB invests in staff training, mentoring and career development. As part of our pursuit of quality, we recruit and nurture highly-skilled professionals and offer them a defined career path in claims management.

By specialising in third party claims administration, no team is better qualified or more motivated to assist with your claim needs.