About Gallagher Bassett's Services
Introducing Gallagher Bassett — PDF
Claims Forms
- Workers' Compensation Claim Form — online
- Re-open Claim Application — PDF / Word
- Secondary Injury Application Form — PDF / Word
Medical and Reimbursement Forms
- NT Medical Certificate of Capacity — online
- Medical and Pharmaceutical Items Reimbursement Form — online
- Travel Reimbursement Form — online / hardcopy
- Miscellaneous Reimbursement Form (All other items) — online
Payment and Banking Forms
- Workers Compensation Timesheet — Claim for Payment — online
- Bank Account Details — for EFT Payments — online
- Remittance Advice Form — online
- Timesheet — Word
Support Services
- Interpreting and Translating Services — web / email / phone 1800 334 944
- Indigenous Support Services — email/phone 1800 334 944
- Mental Health Support Contacts
- The 24-hour NT Mental Health Hotline — phone 1800 682 288
- Team Talk — phone 1800 832 600 (8 am to 8 pm)
- Head to Health Hotline — phone 1800 595 212
- Lifeline — web/phone 13 11 14
- Suicide Call Back Service — phone 1300 659 467
- Beyond Blue — web/phone 1300 22 4636
- Kids Helpline — web/phone 1800 551 800 |
- Mental Health Website Support for Territorians — web
Additional Support
These programs are designed to support you during recovery, giving you the tools and support you need to heal. We encourage you to explore these resources and decide if they're right for you in consultation with your treating team. Your recovery journey is unique, and these programs are here to support you on your path to recovery under your worker's compensation claim.
Navigator Support Program
The Navigator Support Program provides mental health support for workers with physical injury claims. It includes support if treating team recommends it or if you request it.
Your consent is required to share your details with Navigator, who will then confirm eligibility and onboard you into the program.
Explore the website: Navigator Support Program | Mental Health Support Services - Navigator Group
IPAR Rethinking Recovery Program
This program is designed for workers with a musculoskeletal injury who have experienced pain for at least 12 weeks. Here's how it works:
- Your treatment team can recommend the program or you can request it.
- Eligibility is confirmed, based on your current pain management plan and consent to share details with IPAR.
- If eligible, IPAR will onboard you and monitor your progress throughout the program.
Explore the website: Re-thinking Recovery — IPAR
Rural and Remote Support
For injured workers living in remote or rural areas, access to healthcare and rehabilitation services can be a challenge. At Gallagher Bassett, we offer support to ensure that you receive the care you need, no matter where you are.
You can talk to your treatment team regarding referral to telehealth services such as:
- Access Psych professional, local mental health support
- Active Recovery Clinics injury recovery (Navigator Group)
- MindPact
- Big Sky Psychology online psychology for Darwin and remote areas
- Primary Psychological Program evidence-based, early identification and intervention program (Navigator Group)
Mental Health Apps
Calm. A guided meditation app to help reduce stress and enhance wellbeing. The seven-step program teaches you how to meditate, with adjustable nature scenes and relaxing music tracks. Sessions range from two to 30 minutes on the topics of focus, creativity, energy, confidence, sleep and more.
Headspace. This app focuses on training the brain through a selection of special series meditations in areas such as health, relationships and performance, as well as one-off and bite-size guided meditations
Simply Being. Useful for beginners and experienced meditation users
Smiling Mind. Smiling Mind is a free mindfulness meditation app developed by psychologists and educators to help bring balance to your life; designed to assist people in dealing with the pressure, stress, and challenges of daily life.
Stop, Breathe & Think. Short, guided meditation
Information
- Frequently asked questions — online
- Guidelines for settling of journey claims — online
- Workers right to cease or refuse unsafe work — online
- Injured at work — PDF
- After you lodge a claim — PDF
- Returning to work — PDF
- Workers Compensation claims management escalation process for claimants — PDF
- Gentle Bear — PDF
Publications
Workers Guide to Workers' Compensation — online
Internal Dispute Resolution Process
Gallagher Bassett's reconsideration process allows an injured worker who is unhappy with a decision made by Gallagher Bassett to apply for an internal review of the decision in question.
The review is conducted by a technical specialist who's independent from the original decision-making process within five business days from receipt of a request. The reconsideration takes into account all information available to us, including existing information on file related to the decision, along with any additional information accompanying this request. The reconsideration process is optional for injured workers and is a free service.
For Gallagher Bassett to review and reconsider a decision, complete the Reconsideration Request form below and return it and any accompanying documents to NTReturntoWork@gbtpa.com.au.